Protecting Vulnerable Customers
Finance Expert Laura Pomfret
- Published
The Priority Services Register (PSR) is a free service which provides extra advice and support, including when there's an interruption to your electricity, gas or water supply. It can help with emergency power if you use medical equipment/aids and also connect you to local emergency services or agencies like the British Red Cross should you need it.
In Northern Ireland, the Priority Services Register is known as the Customer Care Register or Critical Care Register.
The PSR is free to join and helps utility companies, including energy suppliers look after customers who have extra communication, access or safety needs.
You are eligible for free PSR services if you:
Use medical equipment reliant on electricity or water
Live with children under five
Are blind or partially sighted
Are deaf or hard of hearing
Have a chronic illness
Have anxiety, depression or any mental health condition
Have a disability
Are of pensionable age
Loss or impairment of smell
Need documents translated into another format or language
Temporarily need extra support
