Other ways to complain if your mobile or broadband provider isn't helping

On Tuesday 22nd September, journalist Holly Hamilton was in the Morning Live studio to help viewers with their consumer issues.

Holly discussed the different avenues people can take if they aren't happy with how their broadband or phone provider is handling their complaint, including using alternative dispute resolution (ADR) schemes.

Ofcom provides a list of the different ADR schemes that various phone and broadband companies are signed up to, so if you want to use one of these schemes you can check the list to find out which ADR scheme you should go through.

You can follow the link by clicking here, external.