Est-ce que Monsieur N'Guyen est là? Is Mr N'Guyen in? Est-ce que vous pouvez rappeler dans cinq minutes? Can you call back in five minutes? Est-ce que vous patientez? Do you wish to hold?
If you want to ask a question, one way of doing it is by using the phrase Est-ce que...?.
Another way of asking a question is simply by raising your voice intonation at the end of a sentence:
Vous patientez? Vous voulez laisser un message?
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