Toy company bullied me into paying unlawful fees

Gloria Hunniford, Julia Somerville and Louise Minchin investigate how a firm providing equipment to children with special educational needs has let down dozens of families and charged unlawful fees. Also on the programme, the retiree who sent her second-hand car back to the dealership for repairs but instead received a call from police saying it had been found vandalised. And the advice clinic heads to Reading to help a woman who received a parking ticket while on holiday, despite leaving her vehicle in the care of an airport parking firm.