The couple, who live near Calstock Road, say the incident happened after heavy rainfall in January.
Emergency services were called to Gunnislake, Cornwall, early on Monday morning.
Parents of Chris Parry and Callum Tindal-Draper who were killed in Ukraine, share their experiences.
Residents are being urged to complete a survey about proposals to address air pollution.
The family-run donkey sanctuary will close at the end of August after first opening in 1989.
Callum Tindal-Draper's parents tell of their heartbreak as well as their pride after his death.
Callum Tindal-Draper's mother and father said they are very proud of their son.
Network Rail say the Gunnislake branch line has reopened after repairs to a bridge were completed.
Historic bridges over the Tamar and Tavy have both been damaged by trees in swollen rivers.
