Birmingham Airport boss Nick Barton talks to the BBC to address passengers' anger over the problems.
The family say they can now enjoy their holiday after more than three days without their cases.
More holidaymakers share their frustration following Birmingham Airport baggage problems.
Passengers affected by baggage problems are still without luggage.
Passengers flying from Birmingham Airport start their holidays without their luggage.
The airport issued an alert warning passengers that there was a problem impacting some outbound luggage.
Birmingham Airport expects a 10% rise in passengers who will find a quicker route through security.
Emirates attendant Emma Rauf helped couriers carry hundreds of thousands of pounds on flights to Dubai.
Birmingham Airport blame the delays on a high number of staff absences.
